Returns & Exchanges
You may return or exchange items within 30 days of delivery with ease.
Our seamless return window remains active for 30 days from when your boutique parcel arrives.
To begin your return, please submit a request through our dedicated client concierge portal.
Contact concierge at care@brand.com
Refunds are issued to your original payment method within 7 business days of arrival at our facility.
Return Eligibility
To qualify for a full refund or exchange, ensure that:
Items are unworn and in original packaging.
Purchased within 30 days.
Non-returnable items include:
Customized or personalized items.
Final sale items and unsealed beauty products.
Gift cards and downloadable content.
Items returned without original tags attached.
We reserve the right to decline returns that do not meet these luxury standard conditions.
Shipping Items
Complimentary return labels are provided for standard returns. Ship items to our distribution center:
Boutique Returns Dept
Please use our pre-paid insured shipping label to track your package safely back to our atelier.
Gifts
Gift returns will be credited as boutique store credit sent directly to your registered account or email.
Unmarked gifts will be refunded to the original purchaser's payment method.
Contact Us
For help with returns, email our concierge at care@brand.com